Returns & Exchanges
At Creative Memories, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Carefully place the unused products in their original packaging, ensuring all components are included to prevent damage during transit.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing